Features
Everything a financial operations desk needs to close issues on time
Ticketresolve combines ticketing, SLA enforcement, audit trails and management reporting in one platform built for stockbroking and asset management teams.
The full feature set
Ticketing without the inbox
Staff log issues in the portal; clients submit through a public form with no account required. Every ticket gets a reference number, category, priority and an SLA start time the moment it lands.
SLA tracking and breach alerts
Priority sets the clock. Live timers show what is on track, at risk or breached, with notifications before a breach happens — not after. A full SLA event timeline is kept on every ticket.
KPI dashboard and trend charts
Resolution times, backlog, overdue counts, throughput and desk workload at a glance — the numbers management actually asks for, updated in real time.
Management reports in PDF, Excel and CSV
Export SLA compliance summaries, breach registers and full ticket listings whenever the board or a regulator asks. No spreadsheet surgery required.
Role-based access control
Super-admins assign roles and permissions to every user. Agents see their desks; management sees everything; customers see only their own tickets.
Tamper-proof audit trail
Every status change, reassignment, role change and settings edit is written to an append-only audit log with the actor and timestamp. Nothing is quietly corrected or removed.
Notifications that reach people
Email confirmations on submission, SLA alerts, escalation actions, and optional Slack and Microsoft 365 webhooks so the right desk hears about it immediately.
Customer self-service tracking
Customers verify with their ticket reference and email to see live status, the latest updates and their SLA timeline — with breaches clearly highlighted.
MCP agent integrations
Connect AI assistants through the Model Context Protocol to list, create, update and comment on tickets with your own permissions — approvals enforced for sensitive actions.
See it on your own desk
Submit a test issue through the public portal, then track it live with the reference and email you used.