Pricing
Help desk and SLA software from $9 per agent — the lowest price in its class
Start free for 30 days with up to 3 agents. Every plan includes the public customer portal, SLA tracking and audit trail — no add-on fees, and customers never count as billable users.
Starter
up to 3 agents · 30-day free trial
- Up to 3 staff agents
- Unlimited customer ticket submissions
- SLA tracking with breach highlighting
- Public submission and tracking portal
- Email confirmations
- CSV exports
Desk
billed annually · $11 billed monthly
- Everything in Starter
- Unlimited staff agents and roles
- Role-based permissions and admin console
- SLA alerts, escalations and thresholds editor
- PDF and Excel management reports
- Audit trail with search and export
- Slack and Microsoft 365 notifications
Enterprise
billed annually · for regulated firms · $23 billed monthly
- Everything in Desk
- MCP agent integrations with approval workflows
- Custom SLA policies per desk
- Custom email domain and branding
- Security scan triage and allowlisting
- Dedicated onboarding and priority support
How Ticketresolve pricing compares
Entry and mid-tier list prices per agent per month, billed annually, as published by each vendor and shown in US dollars. Ticketresolve undercuts every one of them.
| Product | Entry tier | Mid tier | Notes |
|---|---|---|---|
| Ticketresolve Desk | $9 | $19 | SLA tracking, audit trail and reports included |
| Zoho Desk | $14 | $40 | SLA rules limited on lower tiers |
| Freshdesk | $15 | $79 | Advanced reporting on higher tiers |
| Jira Service Management | $19 | $47 | Built for IT, heavier setup |
| Zendesk Suite | $55 | $115 | Most add-ons billed separately |
Competitor prices are vendor list prices and may change — check their sites for the latest.
Compare plans
| Capability | Starter | Desk | Enterprise |
|---|---|---|---|
| Price per agent / month | $0 | $9 | $19 |
| Staff agents | Up to 3 | Unlimited | Unlimited |
| Customer ticket submissions | Unlimited | Unlimited | Unlimited |
| SLA tracking & breach highlighting | |||
| Public submit & tracking portal | |||
| Email confirmations | |||
| CSV exports | |||
| PDF & Excel management reports | — | ||
| Role-based permissions & admin console | — | ||
| SLA alerts, escalations & thresholds | — | ||
| Audit trail search & export | — | ||
| Slack & Microsoft 365 notifications | — | ||
| MCP agent integrations | — | — | |
| Custom SLA policies per desk | — | — | |
| Custom email domain & branding | — | — | |
| Dedicated onboarding & support | — | — | |
| Support | Community | Business hours | Priority + SLA |
Create your account in under a minute — no admin approval needed.
Pricing questions
How much does Ticketresolve cost?
Ticketresolve is free for 30 days for up to 3 agents. The Desk plan is $9 per agent per month billed annually ($11 monthly) and Enterprise is $19 per agent per month. Customer ticket submissions are always unlimited and never billed.
Is Ticketresolve cheaper than Zendesk?
Yes. Zendesk Suite Team lists at about $55 per agent per month and Growth at about $89. Ticketresolve Desk is $9 per agent per month with SLA tracking, audit trail and management reports included rather than sold as add-ons.
Is there a free plan?
Yes. The Starter plan is free for 30 days for up to 3 agents and includes the public submission and tracking portal, SLA breach highlighting, email confirmations and CSV exports.
Do you charge for customers who raise tickets?
No. You only pay for staff agents who work tickets. Customers submit and track tickets for free with no account required.
Can I change plans or cancel later?
Yes. Plans are month to month or annual, and you can upgrade, downgrade or cancel at any time. Your ticket history and audit trail stay exportable as CSV, Excel and PDF.
Need invoicing, procurement paperwork or a private deployment? Email support@ticketresolve.app for a quote.