All plans
Desk plan
Full SLA operations, reporting and audit trail for growing desks.
Trading, settlement and client-service desks running formal SLAs.
$9per agent / month
billed annually · $11 billed monthly
You'll land straight in your dashboard — no admin approval needed.
What's included
- Everything in Starter
- Unlimited staff agents and roles
- Role-based permissions and admin console
- SLA alerts, escalations and thresholds editor
- PDF and Excel management reports
- Audit trail with search and export
- Slack and Microsoft 365 notifications
Billing details
- $9 per agent / month billed annually, or $11 billed monthly
- Only staff agents are billable — customers are always free
- Invoiced in US dollars; Naira invoicing available on request
- Change seat count at any time, prorated on your next invoice
Invoices, purchase orders and Naira payment are arranged with our team — email support@ticketresolve.app.
Desk against the other plans
| Capability | Starter | Desk | Enterprise |
|---|---|---|---|
| Staff agents | Up to 3 | Unlimited | Unlimited |
| Customer ticket submissions | Unlimited | Unlimited | Unlimited |
| SLA tracking & breach highlighting | |||
| Public submit & tracking portal | |||
| Email confirmations | |||
| CSV exports | |||
| PDF & Excel management reports | — | ||
| Role-based permissions & admin console | — | ||
| SLA alerts, escalations & thresholds | — | ||
| Audit trail search & export | — | ||
| Slack & Microsoft 365 notifications | — | ||
| MCP agent integrations | — | — | |
| Custom SLA policies per desk | — | — | |
| Custom email domain & branding | — | — | |
| Dedicated onboarding & support | — | — | |
| Support | Community | Business hours | Priority + SLA |